Your payment information is processed 100% securely. We do not store credit card details nor have access to your credit card information. Solace strictly adheres to the highest standards of server compliance via our payment gateways.

Our Priority is Your Happiness: Our Reputation Depends On It (Literally!)

We get it. Buying online can be stressful at times.

Our customers often used to ask us "What if my order arrives damaged", or "what if my order is lost?" - so to ensure you feel fully comfortable placing an order with us (which means becoming a part of the family) you are covered by our exclusive Shipping Protection Promise!

Simply inform our customer happiness team if you have any issues at all via emailing support@solarstrings.com.au

When you shop with us, you become family - and we love our family.

SHIPPED FROM OUR WAREHOUSE

At Solace we know the value of providing a speedy, hassle-free shipping experience.

We understand the faster you are enjoying your new light set up, the quicker we get referrals - and we love free advertising.

This is why we only ever use the most reliable courier Australia has to offer FedEx and USPS.

FedEx STANDARD PARCEL (FREE)

Enjoy complimentary standard shipping on us on all orders. Estimated delivery times are as follows:

- Shipping 2-8 Days

ORDER PROCESSING

Your order will be processed dispatched within 1 business day (24 hours) from our warehouse.

SHIPPING PROTECTION

Live tracking and parcel insurance are included with every order, ensuring peace of mind as your lights journey to you.

HIGH DEMAND PERIODS SUCH AS CHIRSTMAS

Times given serve as an estimate only and are approximate figures from time of dispatch.

Fast Dispatch With Tracking ID

Shipping Protection Promise

Trusted By Over 10,000+ Customers

Customer Support

Warranty Guarantee

Complete Secure Payments via Credit / Debit card or PayPal and Zippay

Solar Strings Refund & Returns Policy

Last updated: 8th February 2024

This Refund Policy ("Policy") applies to purchases through www.solarstrings.com.au.

90 Day RISK-FREE Happiness Promise

If you don't fall in love with your lights within 90 days of receiving your order expect a full no-questions-asked refund. We take our customer satisfaction very seriously.

Simply inform our customer happiness team that you wish to return them via emailing support@solarstrings.com.au

At Solar Strings, excellence is at the heart of everything we do. Each set of our sheets undergoes a meticulous inspection to ensure they meet our high standards of quality.

Your satisfaction is paramount, which is why we are committed to delivering your products in pristine condition, exactly as promised.

We understand that complete happiness with your purchase is essential, and recognise that returns and refunds are part of the shopping experience. That's why we've designed our return process to be as effortless and user-friendly as possible, placing your convenience and satisfaction above all.

Should you have any inquiries or need further assistance with our policies, we are just a message or call away. Please, do not hesitate to contact us.

Solar Strings boasts a brightness level varying between 200-400 lumens, contingent on their charge. This makes them the ideal choice for illuminating gardens, vegetable patches, patios, or any outdoor space. Plus, with an impressive 4400mAh battery capacity, you can count on these lights to remain radiant for extended periods 💡

Our lights have been designed specifically to handle the Aussie weather - aka - they are tough 💪 ... Returns due to breakage we could count on one hand...literally. So you can be. confident they will shine brightly through all challenges they may face!

All our models feature plastic globes, not glass, set at intervals of 1 meter – essentially, one globe for every meter! Furthermore, the cord is constructed from resilient PVC plastic to guarantee it's longevity.

Our Festoon Light sets range from 39 feet, 12 meters in length, equipped with 12 durable E26 light bulbs that are shatterproof. These lengths are perfect for draping over patios, decks, outdoor spaces, or even your front porch for a warm, inviting ambiance.

The optimal way to hang your lights is by using hooks, ties, chains, or ropes. You can easily procure these from stores like Woolies, Coles, Bunnings, or even your nearby discount shop - for about $2! Once you have them set up, you can adjust their positioning to attain the perfect ambiance.

Even if you don't consider yourself very handy, our festoon lights are simple to set up - shouldn't take you longer than 10 minutes!

Yes. The Festoon Lights are designed to be easily joined.

A common concern is the duration of the light's battery life. However, these lights not only last throughout the night but often continue shining into the early morning, allowing for a serene ambiance even during dawn.